Cancellation and Refund Policy

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Cancellation and Refund Policy – MaruVeda.in

Last Updated: October 2025

At MaruVeda.in, we value your trust and satisfaction. We strive to ensure that all our customers have a smooth and positive experience while shopping or availing services from our platform.

Please read this Cancellation and Refund Policy carefully to understand your rights and our obligations regarding cancellations, returns, and refunds.

1. General Policy

  • This policy applies to all products, services, and digital items purchased through MaruVeda.in.
  • By purchasing from our website, you agree to the terms stated in this policy.
  • Our goal is to be transparent and fair in every transaction.

2. Order Cancellation

a) Before Dispatch (Physical Products)

  • Orders can be cancelled within 24 hours of placing the order or before dispatch, whichever comes first.
  • To cancel, please email us at support@maruveda.in with your order number and reason for cancellation.
  • If your cancellation request is approved, the full amount will be refunded to your original payment method within 5–7 working days.

b) After Dispatch

  • Once your order has been shipped, it cannot be cancelled.
  • You may still be eligible for a return or refund as per the conditions below.

3. Return and Replacement Policy

Eligibility for Returns

We accept returns or replacements only under the following conditions:

  • You received a damaged, defective, or incorrect product.
  • The product is unopened, unused, and in its original packaging.
  • The request for return is raised within 7 days of delivery.

To initiate a return, contact our support team at support@maruveda.in with the following details:

  • Order ID
  • Product name
  • Images/videos of the damaged or incorrect product

Once verified, our team will arrange a pickup or guide you on the return process.

4. Refund Policy

a) Approved Refunds

Refunds will be issued under these conditions:

  • Canceled orders (before dispatch).
  • Returned products approved by our team after inspection.
  • Orders not fulfilled due to unavailability or system error.

b) Refund Method

  • Refunds are processed to the original payment method (Credit/Debit Card, UPI, Bank Transfer, etc.).
  • Depending on your bank or payment gateway, it may take 5–10 business days for the amount to reflect in your account.

c) Non-Refundable Items

Refunds will not be applicable for:

  • Opened or used health, wellness, or personal care products.
  • Digital products, downloadable content, or online courses once accessed.
  • Customized, perishable, or hygiene-related products.
  • Gift cards, coupons, or promotional offers.

5. Digital Products and Online Courses (if applicable)

For digital services, eBooks, or online courses purchased on MaruVeda.in:

  • No cancellations or refunds will be allowed once the content has been accessed or downloaded.
  • If you face technical issues accessing your course, our support team will assist you promptly.

6. Damaged or Defective Product Claims

If you receive a damaged or defective item, please contact us within 48 hours of delivery with clear photos or videos.
After verification, we will:

  • Replace the product at no additional cost, or
  • Issue a full refund, depending on stock availability.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account.
  2. Contact your bank or payment provider — it may take some time before your refund is officially posted.
  3. If you still haven’t received it after 10 business days, please contact us at support@maruveda.in.

8. Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please contact our customer support team:

📧 Email: support@maruveda.in
🌐 Website: www.maruveda.in
📍 Address: (You can add your company’s registered address here)

9. Policy Updates

MaruVeda.in reserves the right to modify or update this policy at any time without prior notice.
Any changes will be posted on this page with an updated “Last Updated” date.
Customers are encouraged to review this page periodically.

Disclaimer

MaruVeda.in shall not be responsible for delays, losses, or damages caused due to courier delays, natural disasters, or other events beyond our control.

Your use of this website and purchase of any product signifies that you have read and agreed to this Cancellation and Refund Policy.

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